I learned a lot about Mercari and why Mercari is NOT legit and why Mercari is NOT safe for sellers. #2 – Inactive sellers Some sellers need to be active, they just list their items and a buyer doesn’t get a response. It’s always better to buy from sellers who have a lot of reviews on their profiles. On the 9th Mercari responded the following: “Having said that, we are unable to release funds until we can confirm delivery to the buyer” I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. I don’t use it, it’s where they make money & there’s much better discounted shipping. Mercari failed to protect buyers despite what they claim. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until it’s delivered. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). If it isn’t then you have 3 days from the delivery date to request a return and if you didn’t request return all sales are final. GoToMeeting vs GoToWebinar: Which One Should You Choose? Some of my items are STILL listed. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. The package was picked up by our regular USPS carrier on 9/28. Lots of good info. Mercari has dishonest and fraudulent buyers. Nobody wants a bad experience when buying or selling online, and following these simple tips will help you have a positive experience on Mercari or any other platform. If they lied about receiving it then how did they send it back? So, after reading this entire article I can hopefully say that you have the information to catch out a scammer and how you can stay safe from them. How do I sign up? They want to absolve themselves of liability and are just harvesting more info. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. How did I know they were women’s and not men’s? There is no buyer protection and we will not be buying anything there in the future. When Mercari determines that a listing is in violation, they will remove their listing and cancel any related transactions up to and chances are they suspend or terminate that seller account. Selling stuff on Mercari sounds simple but selling them safely is where you have to be careful, so these tips can help you to sell your stuff safely. But many pause to wonder, “ Is Mercari legit?”. Come find out Now I am without my money and no item when I clearly told them from the start that I never received the item. Our doctors and nurses, in particular, are in a time of need. Find right answers right now! “. Yet another new online marketplace trying to capture those people who have been discouraged by the Big Fish that sell on eBay. Hi, Do you know if Mercari authenticate is legitimate? Join over 260,000 subscribers! Receive information about who you communicate with, locations and accessing logs such as IP address, device ID, your actions within their service. So yes they do take the money before you rate the seller. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. The company suspends people who try to sell these items. I am starting to think it’s a site even worse than ebay! So, is mercari.com safe? Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Is the Mercari app legit? They take out the money before they rate the Seller and Mercari holds it. You have to wait a long time to get paid, they take 10% and charge shipping. I had two buyers who claimed I was selling fakes just so … And I have clean ratings, but some are sooooo thankless and won’t rate you just to punish you LOL. So, the answer to your question is that you can pay for items during checkout with PayPal but you can’t get paid with it. Never write a misleading or vague description of the product you are selling. So never deal outside Mercari whether you’re a buyer or a seller. Their main product, the Mercari marketplace app, was first launched in Japan in July 2013, and has since grown to become Japan's largest community-powered marketplace with over JPY 10 billion in transactions carried out on the platform each month. This means the seller did their part. As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. But plenty of buyers complaint that we order the item but it was not as described in the listings and Mercari customer support didn’t help us in these situations. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. Buyer beware. That’s the right attitude because, in the online world, you never know. Thankless & they encourage you to literally give things away. People could try to scam you in two ways: they could try to convince you to continue the conversation on some other platform, such as WhatsApp or Viber. “According to Mercari, they’ll not release payments until the buyer receives the item, confirm and rate the seller.” This does not hold true in my three purchases on Mercari… @ least in regard to Mercari withdrawing funds from PayPal. I’ve stopped buying or selling on Mercari. How does one contact Mercari for non receipt of the package I ordered. Here’s how to avoid being scammed when buying and selling on Mercari and hopefully spot any potential scams before it’s too late. Can You Transfer Money From Venmo to PayPal? I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. You’re right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. But keep in mind it faces the same security limitations of … As a super high authority website that earned its reputation online a long time ago, it is no surprise that our VLDTR® tool came up with a 100 rating. At Mercari Group, we constantly work to enhance our security measures and send out security alerts in order to ensure our users feel safe and secure using our services. Mercari, is it safe? If you are satisfied with your order then give a rating to the seller, so he or she can get their payments. Have not received them or any kind of communication. Sell it. Disclaimer: Some pages on this site may include an affiliate link. It’s comical that any of these platforms have community guidelines, they do not enforce them. Then it is your … Ship it. Thanks for all the solid advice Arslan. Both of these sellers have excellent ratings : /. They see what is being messaged between buyer and seller. In my opinion, eBay is the better service overall, especially with buyer protection. www.mercari.com Review. Mercari's idiots told me the buyer gets their money right away for a return, they will send a label for them to return my item but can't make them do that. However, if you want to start your own eCommerce store then I highly recommend creating your Shopify store. I didn’t see anywhere how I get paid when an item sells. Hey I'm Arslan, the guy behind Ecomsay. The platform asserts that it does not release payments until the purchaser obtains the merchandise, confirms, and rates the seller. Because then you have a much better picture of what you can expect from the Mercari platform. The company behind the Mercari selling app is a public company with offices in Japan and the U.S. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. In that case, it’s your responsibility to make sure that all the details on your listings are accurate. Thank you! Sigh. No way! The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. Mercari is a selling platform that launched back in 2013. They are just into getting their share of the money from the sellers. Have you bought an item off Mercari? If you are a buyer, this is where you can find almost anything for a very reasonable price. There are several things you should know before starting your Mercari haul but these tips are crucial to ensure you make a safe purchase. That, my friends, is AWESOME customer service! If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. Watch this video as well for more tips about selling. Really? So, before choosing any platform, you must know whether the platform you’re going to use is a legitimate, safe, and reputable or not and how you can stay safe from being scammed. The sellers are usually looking to get rid of the things they’re selling and earn some side money. Let me know all your stories by leaving a quick comment below right now. Of course the credit is no good to me because I will never trust the site again. It’s ridiculous, I buy low & try to sell cheap but always NEW & perfect. What happened? Most likely, it happened because they didn’t pay enough attention to reviews and photos. I will never buy or use Mercari App ever…… I will donate it too Goodwill were it belongs and the money l paid for it as charity… They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! It’s much better and safer for a buyer to shop at Amazon and EBay. Thank you Kitty for sharing your experience! But I lost a lot of time. #6 – Listing items are so easy Another benefit is that you can list the products easily and quickly within a few minutes. I just got burned on an item with a bad description because they would not approve the return. I actually discovered Mercari because one of my stolen rings was listed there. Maybe you’ve had a bad experience with some e-commerce site in the past, and you now want to be sure before you start using another one. This site is not safe … And, if you deal outside Mercari then chances are you’ll be scammed by the seller. When you receive the product, check it carefully. Is Mercari U.S. fraudulent or infected with malware, phishing, fraud, scam or scam activity. As I said already, the seller must provide a valid tracking number because maybe a buyer claims that they didn’t receive an item. The Mercari App is essentially just a website that arranges person-to-person transactions, and because of this, their website clearly states that any issues with sales must be handled between the seller and the buyer – Mercari is not responsible for refunding any money to people or for arranging refunds. Let’s dive right in! You should have received a refund for them misrepresenting it. I have personal experience with buying something not as described. That computer could very easily be wrong but that doesn’t matter. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Customer Service did nothing but give me a run around for weeks and weeks. However, if you spot a defect after more than three days, it might be too late to complain. Sellers will only receive your shipping address and no payment information. Take a look at this quick guide about selling on Mercari. Mercari is very concerned with buyer production. One transaction was perfect. Think about it this way: why would a seller want to talk to you through another app when Mercari allows you to send private messages and photos via the platform? Come find out Kindle Unlimited vs Audible: What Should Be Your #1 Option? However, if you want to start your own eCommerce store then I highly recommend creating your Shopify store. This does not effect our editorial in any way. Do not use them. For example, if someone is selling an iPhone for $50, the chances are that the phone doesn’t work. I went through paypal to get my money back. And this particular seller STILL has not sent my items after four days! Your information was really helpful. MERCARI REVIEW – Just go to The California. The login page will open in a new tab. credit card details). Slow selling rate; The dashboard is not that convenient; Pricing on Mercari. As I said already if you see a product with an extremely low price that you can’t find anywhere then it means you are probably looking at a scam. Any outfit that locks you in this tightly can’t be trusted in my opinion! How safe is it to sell and shop on the Mercari selling app? Check if Mercari.com is a scam website or a legit website. The WoT scorecard provides crowdsourced online ratings & reviews for mercari.com regarding its safety and security. Required fields are marked *. Even though I had over 50 positive reviews, mercari still allowed him to send me the random pair and keep mine. Just a heads-up. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. This app protects its buyers, but you have to protect yourself first! 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